CenturyLink, a leading provider of high-quality voice, broadband and video services, is seeking a data technical specialist to work from home. This position can be filled in the following states based on all requirements listed below:
FL, IN, KS, MN, MO, NC, NE, NJ, NV, OH, PA, SC, TN, TX, VA, and WY

Starting base pay for ALL current employees who transfer to this position will also be $22,968 ($11.00/hr) non-negotiable.

*Bilingual Candidates are Strongly Encouraged to Apply*

This is an “At Home” position. As a Work at Home employee, you are responsible for obtaining your own computer system and home office, consistent with the requirements described below. Due to systems requirements, CenturyLink Work at Home employees must reside within legacy EMBARQ phone service territory.

Responsibilities:
Resolve customers’ issues by performing activities either with direct assistance or by appropriate referral. Primary job duties involve technical trouble shooting helpdesk assistance for high speed internet customer. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers’ problems. Obtain and examine information to verify complaints and to determine possible causes.

For more information and to apply, visit the Job Information Page @ Monster.

Ropes & Gray, a leading national, and increasingly international, law firm, is looking for two highly qualified and motivated User Support Specialists to provide first tier phone support for the efficient resolution of technology problems and requests. One position has an assigned shift from 2-10pm EST, Monday through Friday and requires on-call weekend support on a rotated basis. The second position is a Senior level IT Specialist position with a shift of Monday-Thursday and Saturdays from 9-5pm EST each day.

These roles are responsible for providing in-depth technical support and leading the problem-solving/troubleshooting efforts for internal customers in all domestic and international offices. The IT Specialist receives, prioritizes, documents, and actively resolves end user technical requests via the phone using diagnostic skills, knowledge management and help request tracking tools.

These are work from home positions and requires proven ability to work independently with limited direct supervision. Occasional travel to a Ropes & Gray office for training or other business needs. An ideal candidate has experience providing support in a legal environment where there is high volume. The IT Specialist, Phone Support position is assigned to the User Support & IT Training Team and reports to the Manager of User Support.

ESSENTIAL CAPABILITIES:
*Excellent listening, questioning and analytical skills
*Ability to remain calm under pressure & work in a concise, clear & focused manner
* Ability to understand and assimilate to the organization’s culture, philosophy and values
* Ability to demonstrate analytical problem solving skills by balancing the use of trouble shooting tools with a practical application of experience and creativity in minimal time
* Ability to understand customer needs and expectations, provide excellent service in direct and indirect manner, and fulfill customer expectations
* Ability to relate to non-technical users in user-friendly language
* Ability to gauge one’s strengths and limitations, escalating problems when needed, in effort to move self and others forward positively
* Ability to manage multiple and sometimes competing priorities

ESSENTIAL FUNCTIONS:
* Provide exceptional customer service while responding to telephone calls, e-mail and personnel requests for technical support. Track & monitor the problem to insure a timely resolution and follow-up
* Works with callers and other help desk specialists to resolve simple to complex information system problems
* Perform day-to-day activities within established service levels & metrics
* Create balanced & comprehensive strategies to achieve goals through careful preparation & organization
* Provide expert level document formatting skills in Word in support of heavy document production environment (Styles, Outlines, Numbering, Table of Contents, etc)
* Apply functional knowledge and troubleshooting skills to resolve issues related to problems with Blackberry devices, Remote Access capabilities (VPN, Citrix, RSA tokens ,etc), Document Management system (preferably FileSite), MS Outlook (delegates, rules, etc), Hardware, Printers & other network devices (Issues are not limited to these areas)
* Develops a knowledge of Firm’s total computing environment & the quality management processes and practices

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:
* Minimum of 2 years of experience with Help Desk work in a law firm or relative experience.
* Associate’s Degree in Computer Science or completion of a program at a recognized technical institute required
* Prior experience and proven success in a work from home capacity
* Microsoft Certified Applications Specialist Certification within 12 months of hire
* Prior experience with troubleshooting enterprise and desktop applications
* Experience working with a trouble ticketing system and an environment where calls are distributed via a call routing system
*Strong written & oral communication skills
* Self starter who is a curious learner, independently motivated, professional, responsible and reliable

Additional Information:
* Capable of translating knowledge of approaches, tools & techniques into resolving technical (hardware, software, application) problems
* Ability to work independently with minimal supervision in an organized, disciplined and consistent manner
* Willingness to receive constructive criticism or feedback on job performance and adjust work habits
* Ability to quickly process information with high levels of accuracy
* Ability to deal with changes and adapt to a changing environment
* Ability to maintain strict confidentiality of the firm’s internal and personnel affairs
* Ability to work well with others, harness different skills and experience, and build a strong sense of team spirit
* Willingness to expand IT diagnostics of issues to incorporate new problem solutions
* Proactively seeks out and attends training
* Ability to work in a multi-office environment
* Ability to work effectively in a culturally diverse environment

Please apply directly online at http://ropesgray.interviewexchange.com/jobofferdetails.jsp?JOBID=18085

ACD Direct currently has openings for Customer Service Professionals. Sales experience, WAH experience, Bilingual (Spanish) abilities and a strong desire to succeed are always beneficial!

Experience:

* Ability to muli-task in an ever-changing environment
* Ability to communicate effectively and professionally with verbal and written communications.
* Ability to adapt quickly to a multi-client environment
* Ability to retain and apply information in a multi-client environment
* Ability to adhere to and maintain a self structured work schedule
* Ability to implement and maintain self preparation skills
* Ability to multitask in fast paced situations
* Ability to control a call situation and direct callers to the purpose of the call
* Pleasant phone voice and effective telephone communication skills are a MUST
* Strong Attention to Detail is a MUST
* Strong Listening Skills are a MUST

Minimum PC Requirements:

* Standard telephone line or Hard Wired VOIP with absolutely no features. (Two phone lines recommended. One for personal use and one for business use.)
* Cable or DSL Internet Service accessed via modem. (256K minimum) Wireless/Satellite connectivity is not accepted.
* Corded phone
* Corded noise canceling headset with mute feature
* Windows 2000, Windows Vista or Windows XP operating system PC compatible computer system. Windows 7 is acceptable.
* Minimum PIII 800mhz and 512 MB RAM (Windows 2000 or XP operating systems) 2GB (Windows Vista)
* Anti-virus software
* Spy-ware software
* Computer Microphone and speakers (or headset containing both): This is required BEFORE you schedule your interview.
* Professional workspace equipped with a Desk and a Chair free of noise and distractions.
* Internet Explorer 6.0 or higher. This is the only web browser that is compatible with our systems and programs.

Register Now at http://www.acddirect.com/becomeanagent.html

One of America’s top companies is seeking a bilingual (English & French-Canadian) Cell Center Representative to service their North American operations. This position is virtual. Don’t let location hold you back! Pay is $14.00 to $18.00 an hour.

This position is full-time and is contract-to-hire and requires a self-starter who can work virtually (at home) and who is comfortable without direct day-to-day direction. Also, the candidate will directly service French-Canadian speaking clientele via a phone loop.

All candidates will be required to travel to the company’s main office for training for 2-4 weeks.

Description:
-Work directly with internal and external client customers across Canada in a high-volume call center setting
- Provide timely and concise answers regarding order entry, deliveries, product inquiries, and more
-Provide first call resolution on a variety of issues. If first call resolution is not possible, then the Agent must research the issue and follow-up with the customer in a timely manner
-Work with members of different teams to ensure accuracy and complete customer satisfaction

Requirements:
Bilingual in English and French Canadian
-3-5 years of high volume call center experience (70-90 calls/day)
-Solid computer skills (Word, Excel, Windows-based programs)
-Able to pick up new technology quickly
-Self-starter who is able to stay focused and motivated without being tethered to an office
-Comfortable home office space (space will be verified)
-Must possess a high school diploma or equivalent
-U.S. citizens only, please

*All qualified candidates must be able to pass a comprehensive drug and background screen as required by our customer.

For more information and to apply, visit the Job Application Page.

An Online marketing company is looking to hire a top notch work at home Customer Service Agent. The company is focused on “info related e-books & CD’s” sold on the internet. They are offering a part time position (soon to be full time) with competitive pay.

Experience Required:
- Exceptional writing skills and fast typing
- Previously worked from home, have reliable computer and work area
- Comfortable with computers and common software programs (word, excel, etc)
- Organized and detailed oriented
- Previous experience setting up and systemizing procedures

Job Duties include:
- Online customer support via email and ticketing systems
- Managing customer inquiries, refund requests, and minor technical support issues
- Some customer support phone work
- Coordination of inventory with fulfillment center
- Shipping CD’s and Manuals at post office, although limited quantities

Big Pluses:
- Experience using Kayako ticket management platform
- Demonstrated ability to setup and systemize procedures
- Proactive, “take charge” approach to process improvement
- Previous customer service experience

For more information and to apply, visit the Job Listing on Craigslist.

Tag Support is seeking work at home customer service reps. Representatives will provide assistance, perform account research, quote rates, and answer questions regarding reservations. You must live within driving distance to the Shreveport & Bossier area (Louisiana).

The home based Customer Service Representative interacts with customers and representatives from other lines of business to handle a variety of functions. This position is a work from home position; however applicants must live within driving distance from their facility because training will be held on site and occasionally representatives will be required to visit their location for refresher training. The position is a full or part-time position and a temporary position that starts in the Spring of 2010.

Pay rate is $9.00 an hour and the company will provide the necessary equipment to work.

Position Requirements

o At least 18 years of age
o Must have a quiet room
o Must have a home phone line, computer, and DSL or Cable internet connection
o Must live within driving distance to the Shreveport & Bossier area
o At least one year of customer service experience
o Ability to multi-task, use multiple computer applications simultaneously and be proficient with Windows programs
o Strong problem solving skills with customer focus and effective communication
o Must be able to work a 40 hour weekly schedule
o Pre-employment background checks and drug screens required

To apply and for more information, visit the Job Page at CareerBuilder.