Ropes & Gray, a leading national, and increasingly international, law firm, is looking for two highly qualified and motivated User Support Specialists to provide first tier phone support for the efficient resolution of technology problems and requests. One position has an assigned shift from 2-10pm EST, Monday through Friday and requires on-call weekend support on a rotated basis. The second position is a Senior level IT Specialist position with a shift of Monday-Thursday and Saturdays from 9-5pm EST each day.

These roles are responsible for providing in-depth technical support and leading the problem-solving/troubleshooting efforts for internal customers in all domestic and international offices. The IT Specialist receives, prioritizes, documents, and actively resolves end user technical requests via the phone using diagnostic skills, knowledge management and help request tracking tools.

These are work from home positions and requires proven ability to work independently with limited direct supervision. Occasional travel to a Ropes & Gray office for training or other business needs. An ideal candidate has experience providing support in a legal environment where there is high volume. The IT Specialist, Phone Support position is assigned to the User Support & IT Training Team and reports to the Manager of User Support.

ESSENTIAL CAPABILITIES:
*Excellent listening, questioning and analytical skills
*Ability to remain calm under pressure & work in a concise, clear & focused manner
* Ability to understand and assimilate to the organization’s culture, philosophy and values
* Ability to demonstrate analytical problem solving skills by balancing the use of trouble shooting tools with a practical application of experience and creativity in minimal time
* Ability to understand customer needs and expectations, provide excellent service in direct and indirect manner, and fulfill customer expectations
* Ability to relate to non-technical users in user-friendly language
* Ability to gauge one’s strengths and limitations, escalating problems when needed, in effort to move self and others forward positively
* Ability to manage multiple and sometimes competing priorities

ESSENTIAL FUNCTIONS:
* Provide exceptional customer service while responding to telephone calls, e-mail and personnel requests for technical support. Track & monitor the problem to insure a timely resolution and follow-up
* Works with callers and other help desk specialists to resolve simple to complex information system problems
* Perform day-to-day activities within established service levels & metrics
* Create balanced & comprehensive strategies to achieve goals through careful preparation & organization
* Provide expert level document formatting skills in Word in support of heavy document production environment (Styles, Outlines, Numbering, Table of Contents, etc)
* Apply functional knowledge and troubleshooting skills to resolve issues related to problems with Blackberry devices, Remote Access capabilities (VPN, Citrix, RSA tokens ,etc), Document Management system (preferably FileSite), MS Outlook (delegates, rules, etc), Hardware, Printers & other network devices (Issues are not limited to these areas)
* Develops a knowledge of Firm’s total computing environment & the quality management processes and practices

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:
* Minimum of 2 years of experience with Help Desk work in a law firm or relative experience.
* Associate’s Degree in Computer Science or completion of a program at a recognized technical institute required
* Prior experience and proven success in a work from home capacity
* Microsoft Certified Applications Specialist Certification within 12 months of hire
* Prior experience with troubleshooting enterprise and desktop applications
* Experience working with a trouble ticketing system and an environment where calls are distributed via a call routing system
*Strong written & oral communication skills
* Self starter who is a curious learner, independently motivated, professional, responsible and reliable

Additional Information:
* Capable of translating knowledge of approaches, tools & techniques into resolving technical (hardware, software, application) problems
* Ability to work independently with minimal supervision in an organized, disciplined and consistent manner
* Willingness to receive constructive criticism or feedback on job performance and adjust work habits
* Ability to quickly process information with high levels of accuracy
* Ability to deal with changes and adapt to a changing environment
* Ability to maintain strict confidentiality of the firm’s internal and personnel affairs
* Ability to work well with others, harness different skills and experience, and build a strong sense of team spirit
* Willingness to expand IT diagnostics of issues to incorporate new problem solutions
* Proactively seeks out and attends training
* Ability to work in a multi-office environment
* Ability to work effectively in a culturally diverse environment

Please apply directly online at http://ropesgray.interviewexchange.com/jobofferdetails.jsp?JOBID=18085

This work from opportunity is for Texas residents only.

TeleNetwork is hiring for technical support positions. You will be an On-Call Tech. When the call volume warrants, you will be contacted by a supervisor to take calls on your provided VoIP phone until you are no longer needed.

Qualifications
• Exceptional customer focus with an emphasis on enhancing the customer experience
• Good oral and written communication skills
• Ability to handle a high volume of phone calls in a structured environment
• Proficient in Windows-based computer skills

For more information and to apply, visit the Job Listing Page on CareerBuilder.

StarTek currently has professional opportunities as work from home technical support agents. This job opportunity is for residents in the Cincinnati, Ohio area. You must have a basic understanding of telecommunications products and services and must have a clear understanding of Internet Technical Support.

This Work from Home Technical Support Agent position is for an agent who works from their home office in the role of Consumer/Business DSL/ISP Technical Support: The Service Provider Agent shall answer customer questions and provide technical assistance regarding high speed Internet, dial up Internet, WiFi and/or networking connections, e-mail and VoIP. Such Agents shall troubleshoot the issue, document call trouble type, and create a trouble ticket.

High School Graduate or GED required. Associates’ degree (AA) from a two-year college or university or equivalent combination of education and experience preferred.

Experience:
* Must have at least 1 year (preferably 2-5 years) of technical support experience (preferably call center experience)
* Must have at least 1 year (preferably 2-5 years) of customer service experience (preferably call center experience)
* Must have some higher education (preferably a 4 year degree)

For more information and to apply, visit the Job Page at Careerbuilder.

Technisource is seeking work from home help desk candidates for one of their clients. The pay rate for this job is $14.00 an hour.
It is a 24-7 operation so techs should be available for shifts almost anytime. Typically, the latest shift ends at 2:00am Eastern Time. They do a shift bid similar to the Call Center shift bid. New hires are in remote training for the first 2 weeks of employment from 9:00am – 5:30pm Eastern Time, Monday through Friday. Last, training is conducted via “GoTo Meeting” with a live instructor.

Job Requirements:

* Must have at least one certification – A+ or MCP
* Must be thick skinned and understand that the callers will be frustrated.
* 3 years of current IT support experience (help desk, call center, desktop etc)
* Must pass ProveIt tests with an 85% or better and test should be completed within 15-20 minutes.
* Must be able to translate technical terms to non-technical candidates

For more information and to apply, visit the Application Page on Careerbuilder.

Canon, an imaging and optical products corporation, has openings for tech support representatives to work from home.
Note: You must be able to attend part-time training for up to 8 weeks, Monday – Friday, 20 hours per work in the Chesapeake, Virginia area.

Responsibilities:
*Responsible for inbound and outbound telephone or written inquiries for customers regarding company products. Analyzes problems
with hardware and software products to identify problem area(s) and recommend possible solutions. Maintains log of problems using
CRM application so that recurring problems can be reported.
* Provides technical support to customers via telephone and written communication.
* Exercises judgment within defined procedures and practices to determine appropriate action with customer callers.
* Enters call information into call tracking database.
* Assists in testing and evaluation of current and new products.
* Performs special projects as assigned.

Qualifications:
In addition to a high school diploma, specialized or technical knowledge is needed which may be obtained in high school business or shop courses or by a relatively brief period of intensive post high school education. Two years’ hands on experience in a PC environment, with demonstrated knowledge of PC Operating systems such as Windows and/or MAC is required. Ability to speak English clearly is required.

Special Requirements:
Minimum Two years experience in a PC environment is preferred. Knowledge of word processing, spreadsheets, database, and programming knowledge typically obtained for work related purposes is helpful. Organizational and time management skills, analytical ability, excellent verbal and written communication skills are essential. Excellent listening skills are also required.

To apply, visit the Canon Job Application Page. Good Luck!

Apple is Hiring Technical Support Agents to work from home. As an Apple At Home Expert, you’ll be part of the Apple Revolution, working to make the customer experience as rewarding as the products themselves. Your technical expertise supporting the Mac product line, your creativity and your innovation towards customer delight will help customers as they strive to achieve their aspirations.

Desired Qualifications:
• Previous experience in high tech customer service
•Flexibility to work varied shift on a 7 day schedule
•Analyze and resolve a wide variety of complex technical customer issues
•Exceptional written and verbal communication skills
• Leadership skills in an area of technical speciality
•Superior time management and prioritization skills
•Mac and Mac OS experience strongly preferred
Workspace Requirements:
• A private workspace in your house, where ambient noise can be minimized during work hours.
• A workspace with a desk and ergonomically ?tted chair that allows proper installation of your technical equipment.
• An analog phone line that can be dedicated to contact center calls (monthly allowance provided by Apple).
• Internet service meeting minimum system requirements (monthly allowance
provided by Apple).
• Self-motivated and able to work remotely from co-workers and management.

For more information and to apply, visit the Apple Job Listing Page.