An Online marketing company is looking to hire a top notch work at home Customer Service Agent. The company is focused on “info related e-books & CD’s” sold on the internet. They are offering a part time position (soon to be full time) with competitive pay.
Experience Required:
- Exceptional writing skills and fast typing
- Previously worked from home, have reliable computer and work area
- Comfortable with computers and common software programs (word, excel, etc)
- Organized and detailed oriented
- Previous experience setting up and systemizing procedures
Job Duties include:
- Online customer support via email and ticketing systems
- Managing customer inquiries, refund requests, and minor technical support issues
- Some customer support phone work
- Coordination of inventory with fulfillment center
- Shipping CD’s and Manuals at post office, although limited quantities
Big Pluses:
- Experience using Kayako ticket management platform
- Demonstrated ability to setup and systemize procedures
- Proactive, “take charge” approach to process improvement
- Previous customer service experience
For more information and to apply, visit the Job Listing on Craigslist.
