Technisource Work From Home Help Desk Job

January 21, 2010

Help Desk Jobs at Home

Technisource is seeking work from home help desk candidates for one of their clients. The pay rate for this job is $14.00 an hour.
It is a 24-7 operation so techs should be available for shifts almost anytime. Typically, the latest shift ends at 2:00am Eastern Time. They do a shift bid similar to the Call Center shift bid. New hires are in remote training for the first 2 weeks of employment from 9:00am – 5:30pm Eastern Time, Monday through Friday. Last, training is conducted via “GoTo Meeting” with a live instructor.

Job Requirements:

* Must have at least one certification – A+ or MCP
* Must be thick skinned and understand that the callers will be frustrated.
* 3 years of current IT support experience (help desk, call center, desktop etc)
* Must pass ProveIt tests with an 85% or better and test should be completed within 15-20 minutes.
* Must be able to translate technical terms to non-technical candidates

For more information and to apply, visit the Application Page on Careerbuilder.



{ 1 comment… read it below or add one }

James Rudolph March 7, 2012 at 4:22 pm

James Rudolph
james.rudolph@sbcglobal.net
OBJECTIVE
To combine my Information Technology and Mechanical Skills to obtain a career position in the field of HVAC/R.

WORK HISTORY
Stefanini Tech Team “Supporting Essilor Southfield, MI 09/2011 – Present
Desktop Support
Supporting end users with IT support ranging from password reset, to handling network outages. Essilor is an International company, supporting client in Canada & Mexico

Hewlett Packard “Supporting Shell Corporation” Pontiac, MI 03/2011 – 07/2011
Desktop Support (Contractor) 4 month deployment
Installation and deployment of equipment for service desk technicians, ensuring connectivity to the client’s network.

Northwestern Technological Institute Southfield, MI 01/2010 – 02/2011
Technical Coordinator / Graduate Services Assistant
• Implemented graduate services online lab including HVAC related career searches and basic computer training for students.
• Assistant Liaison under the direction of the Placement Director.

EDS – Supporting GM Middleware Auburn Hills, MI 07/2006 – 04/2008
Infrastructure Associate
• Supported over one hundred infrastructure devices from Cisco network switches and EMC/CISCO, SAN/NAS.
• Interfaced with customers around the world to provide support on applications in EDS/GM facilities.

EDS – Supporting Xerox Auburn Hills, MI 10/2004 – 07/2006
Account Analyst
• Performed Level 2 administration function at various locations.
• Responsible for files, shares, and distribution lists creations.

EDS – Supporting Dow Chemicals & American Axle Auburn Hills, MI 09/2000 – 09/2004
Security Administrator / Technical Support
• Planned, coordinated, and implemented security measures to safeguard critical client information on their networks.
• Implemented network security policies and reported on the status of software security and procedures.
• Responsible for Level 1 hardware, software, and network support.
• Coordinated support task for field service personnel and network administrators.

EDUCATION
Alabama A & M University B.A. Psychology 08/1992 – 05/1998

Focus Hope Information Technology System Administration 05/1999 – 09/2000

Northwestern Technological Institute HVAC/R 04/2009 – 01/2010

Wayne County Community College Health Information Technology 08/2011 – Present

MILITARY
United States Army Rank: E-4/Desert Storm 08/1987 – 03/1991

CERTIFICATIONS/LICENSES

• 609 – Automotive Air Conditioning EPA Certification • Trac Pipe – (Flexible Gas Piping) Certification• UNIVERSAL E.P.A. Certification • R-410A UNIVERSAL Certification •Microsoft Certified Professional

Owns Basic HVAC/R and Maintenance Tools • References Available Upon Request

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