WORK HISTORY
Stefanini Tech Team “Supporting Essilor Southfield, MI 09/2011 – Present
Desktop Support
Supporting end users with IT support ranging from password reset, to handling network outages. Essilor is an International company, supporting client in Canada & Mexico

Hewlett Packard “Supporting Shell Corporation” Pontiac, MI 03/2011 – 07/2011
Desktop Support (Contractor) 4 month deployment
Installation and deployment of equipment for service desk technicians, ensuring connectivity to the client’s network.

Northwestern Technological Institute Southfield, MI 01/2010 – 02/2011
Technical Coordinator / Graduate Services Assistant
• Implemented graduate services online lab including HVAC related career searches and basic computer training for students.
• Assistant Liaison under the direction of the Placement Director.

EDS – Supporting GM Middleware Auburn Hills, MI 07/2006 – 04/2008
Infrastructure Associate
• Supported over one hundred infrastructure devices from Cisco network switches and EMC/CISCO, SAN/NAS.
• Interfaced with customers around the world to provide support on applications in EDS/GM facilities.

EDS – Supporting Xerox Auburn Hills, MI 10/2004 – 07/2006
Account Analyst
• Performed Level 2 administration function at various locations.
• Responsible for files, shares, and distribution lists creations.

EDS – Supporting Dow Chemicals & American Axle Auburn Hills, MI 09/2000 – 09/2004
Security Administrator / Technical Support
• Planned, coordinated, and implemented security measures to safeguard critical client information on their networks.
• Implemented network security policies and reported on the status of software security and procedures.
• Responsible for Level 1 hardware, software, and network support.
• Coordinated support task for field service personnel and network administrators.

EDUCATION
Alabama A & M University B.A. Psychology 08/1992 – 05/1998

Focus Hope Information Technology System Administration 05/1999 – 09/2000

Northwestern Technological Institute HVAC/R 04/2009 – 01/2010

Wayne County Community College Health Information Technology 08/2011 – Present

MILITARY
United States Army Rank: E-4/Desert Storm 08/1987 – 03/1991

CERTIFICATIONS/LICENSES

• 609 – Automotive Air Conditioning EPA Certification • Trac Pipe – (Flexible Gas Piping) Certification• UNIVERSAL E.P.A. Certification • R-410A UNIVERSAL Certification •Microsoft Certified Professional

Owns Basic HVAC/R and Maintenance Tools • References Available Upon Request