Work From Home Apple MobileMe Customer Support Jobs Available

October 23, 2010

Apple MobileMe Jobs

Apple is currently hiring customer support representatives. As an At-Home MobileMe Advisor for the AppleCare Program, when customers call in with questions, you won’t just provide answers—you’ll provide an experience. You’ll focus on the small details. You’ll impress, engage, and inspire. And you’ll do it all from home.

MobileMe Tier 1 Representatives are the first point of contact with Apple customers responsible for ensuring customer satisfaction by handling set-up, usage questions and problems about MobileMe from Apple customers via live chat correspondence.

Desired Qualifications:
• Previous experience in a chat or email based support environment
• Flexibility to work varied shift on a 7 day schedule including nights and weekends
• Analyze and resolve a wide variety of complex technical customer issues
• Exceptional written and verbal communication skills
• Typing skills of 40 words per minute or greater
• Leadership skills in an area of technical speciality
• Superior time management and prioritization skills
• Mac and Mac OS experience strongly preferred

Workspace Requirements: (if not currently present, will acquire)
• A private workspace in your house, where ambient noise can be minimized during work hours.
• A workspace with a desk and ergonomically fitted chair that allows proper installation of your technical equipment.
• An analog phone line that can be dedicated to contact center calls (monthly allowance provided by Apple).
• Internet service meeting minimum system requirements (monthly allowance
provided by Apple).
• Self-motivated and able to work remotely from co-workers and management.

Normally requires a high school diploma or GED, AA/AS degree or higher plus 1-2 years of experience in a customer service/support environment, or equivalent experience. Requires strong organizational skills, written, and verbal communication skills.

For more information and to apply, visit the Job Page.

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